Auto Car Finder > Refund & Cancellation Policy

Auto Car Finder Refund & Cancellation Policy

This Refund and Cancellation Policy explains how Auto Car Finder handles cancellations, refunds, credits, and billing issues for paid listings, featured ads, boosts, dealer subscriptions, advertising products, and related paid services.

Effective date: 24 April 2026 Last updated: 24 April 2026

1. Scope

This Policy applies to paid services purchased from Auto Car Finder, including listing products, promoted listings, featured placements, dealer subscriptions, advertising products, and related platform upgrades.

This Policy should be read together with our Terms of Service and any product-specific or dealer-specific agreement that may apply.

2. Paid services covered

This Policy may apply to services such as:

  • paid vehicle listings;
  • featured ads or promoted placements;
  • boosts or premium visibility products;
  • dealer packages or subscriptions;
  • display advertising or sponsored placements;
  • other paid marketplace or advertising tools offered by Auto Car Finder.

3. General refund rule

As a general rule, fees paid to Auto Car Finder are non-refundable once the relevant paid service has been activated, delivered, published, scheduled, or otherwise made available to you.

If a paid listing, featured product, boost, or subscription benefit has already started, Auto Car Finder may refuse a refund unless required by law or unless we determine, in our discretion, that a refund, partial refund, or account credit is appropriate.

4. Cancellations before activation

If you request cancellation before a paid service has been activated or delivered, we may consider a cancellation and refund request, subject to verification and any processing costs already incurred.

Approval of such requests is at Auto Car Finder’s discretion, unless a refund is required by applicable law.

5. Cancellations after activation

Once a paid product has been activated, published, promoted, or used, cancellation will usually stop future service only and will not entitle the customer to a refund for the elapsed or used portion of the service.

Where a recurring service is cancelled, the cancellation will normally take effect at the end of the current billing or service period, unless otherwise agreed in writing.

6. Dealer packages and subscriptions

Dealer subscriptions, package fees, and recurring service fees are generally billed according to the applicable dealer agreement, plan, or package terms.

  • Cancellation may stop renewal of the next billing period.
  • Amounts already billed for the current period are generally non-refundable.
  • Unused package capacity or unused listing slots do not automatically create a refund right.

7. Featured listings and boosts

Featured listings, promoted placements, spotlight products, and boosts are time-based or visibility-based products. Once the promotional period starts, refunds are generally not available.

If Auto Car Finder is unable to deliver the purchased visibility product because of a system issue caused solely by us, we may, at our discretion, offer a replacement run, account credit, extension, or refund.

8. Duplicate, rejected, or removed listings

If a listing is flagged, rejected, limited, or removed because it breaches our Terms, listing rules, moderation standards, duplicate listing rules, or fraud-prevention measures, a refund will not usually be provided.

Where a listing is affected due to an error caused solely by Auto Car Finder and not by the user’s conduct, we may consider a replacement listing, extension, credit, or refund where appropriate.

9. Billing errors and duplicate charges

If you believe you were charged incorrectly, charged twice, or billed for a service you did not authorise, you must notify us as soon as reasonably possible with enough detail for us to investigate.

  • We may request proof of payment, invoices, transaction references, or account details.
  • If we confirm a billing error, we may issue a correction, refund, or account credit.
  • If the charge was valid, the original charge will remain due and payable.

10. Refund method and timing

Where a refund is approved, we will normally process it back through the original payment method where reasonably possible. In some cases, we may instead issue an account credit, replacement product, or service extension.

Refund processing times may vary depending on the payment provider, banking system, card issuer, or other third party involved.

11. Chargebacks and disputes

If you initiate a chargeback or payment dispute without first contacting us to resolve the matter, we may suspend or restrict the affected account, listings, dealer tools, or related services while the dispute is being investigated.

We reserve the right to challenge invalid chargebacks and to provide relevant transaction records, account activity, or service-delivery evidence to payment processors or banks.

12. Changes to this Policy

Auto Car Finder may update this Refund and Cancellation Policy from time to time. The latest version will be published on our website with the updated date shown above.

13. Contact details

Auto Car Finder (Pty) Ltd (2026/281296/07)

087-822-1096
130 St Georges Road, Observatory, Johannesburg
info@autocarfinder.co.za

Refund or billing query? Contact us with your full name, account or dealership details, transaction reference, and a short description of the issue so we can investigate.
By purchasing paid services from Auto Car Finder, you acknowledge this Refund and Cancellation Policy and the limits that apply once a service has been activated.
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